The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 10, 2021
Filed:
Nov. 28, 2018
Intuit Inc., Mountain View, CA (US);
Sahil Sharma, Bengaluru, IN;
Divya Kumar, Bengaluru, IN;
Rajshekhar Desai, Bengaluru, IN;
Bhargava Narayana, Bangalore, IN;
Arun Kumar A, Bengaluru, IN;
Zeerak Mehdi, Bengaluru, IN;
Intuit Inc., Mountain View, CA (US);
Abstract
A method and system monitors activity of a user of a data management system and detects a trigger event in the activity of the user. The method and system generates a support case responsive to the trigger event. The support case includes support rules defining what types of the user's personal data will be accessible to an assistance agent when the user requests assistance related to the trigger event. The method and system utilizes machine learning processes to determine what types of user related data should be accessible to assistance agents in support cases.