The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 03, 2021
Filed:
Oct. 19, 2018
Servicenow, Inc., Santa Clara, CA (US);
Corey Daniel Leamon, Escondido, CA (US);
Lucinda Kathryn Foss, San Francisco, CA (US);
Robert Robles Wallace, Carlsbad, CA (US);
Cresta Kirkwood, San Diego, CA (US);
Thomas Gerald O'Neill, San Diego, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
The present approach relates to systems and methods for tracking a plurality of client actions within a portal running on a client instance and generating an analytics report that includes analytics information indicative of the tracked plurality of user actions and other events. The present approach includes receiving a user criteria specifying a web service integratable with an analytics package. The present approach further includes integrating the analytics package with the specified web service to leverage functionality of the specified web service, such as tracking functionality, to enhance tracking efficiency by causing the analytics package to selectively import analytics information from the web service. Furthermore, the present approach includes generating an analytics report that includes the analytics report may include analytics information indicative of user actions tracked by the analytics package or other analytics information imported from the web service by the analytics package.