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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11074416 B1

PDFFull Text
Date of Patent:
Jul. 27, 2021

Filed:

Nov. 26, 2018

Transformation of chat logs for chat flow prediction

Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Qi Cheng Li, Beijing, CN;

Li Jun Mei, Beijing, CN;

Jie Ma, Nanjing, CN;

Shao Chun Li, Beijing, CN;

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);

Attorneys:

Tutunjian & Bitetto

Joseph Petrokaitis

Primary Examiner:

Bharatkumar S Shah

Int. Cl.
CPC ...
G06F 40/35 (2020.01); H04L 12/58 (2006.01); G06F 16/335 (2019.01); G06K 9/62 (2006.01); G06F 16/36 (2019.01); G06F 40/169 (2020.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/337 (2019.01); G06F 16/367 (2019.01); G06F 40/169 (2020.01); G06K 9/6267 (2013.01); G06K 9/6298 (2013.01); H04L 51/02 (2013.01);
Abstract

Methods and systems for automating user interactions include annotating chat logs to identify user intent in question-answer pairs. A classifier is trained, using the annotated chat log, to identify user intent in automated conversations. Chat flows are formed, using the annotated chat logs, that provide responses to user statements based on identified user intent. An automated conversation is conducted with a user, using the chat flows and the classifier, to provide automated responses to user statements.

Find Patent Forward Citations

Li, Qi. (2021). Transformation of chat logs for chat flow prediction (U.S. Patent No. 11074416). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11074416

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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