The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 27, 2021
Filed:
Nov. 26, 2018
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/35 (2020.01); H04L 12/58 (2006.01); G06F 16/335 (2019.01); G06K 9/62 (2006.01); G06F 16/36 (2019.01); G06F 40/169 (2020.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/337 (2019.01); G06F 16/367 (2019.01); G06F 40/169 (2020.01); G06K 9/6267 (2013.01); G06K 9/6298 (2013.01); H04L 51/02 (2013.01);
Abstract
Methods and systems for automating user interactions include annotating chat logs to identify user intent in question-answer pairs. A classifier is trained, using the annotated chat log, to identify user intent in automated conversations. Chat flows are formed, using the annotated chat logs, that provide responses to user statements based on identified user intent. An automated conversation is conducted with a user, using the chat flows and the classifier, to provide automated responses to user statements.