The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 27, 2021
Filed:
May. 09, 2018
International Business Machines Corporation, Armonk, NY (US);
Garfield Vaughn, South Windsor, CT (US);
Gandhi Sivakumar, Bentleigh, AU;
Vasanthi M. Gopal, Plainsboro, NJ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system and method for aiding a user in troubleshooting a problem includes extracting one or more entities and actions from a problem statement received from a user computing device, wherein, in response to the extracting: mapping, the one or more entities and actions to one or more images related to the one or more entities and actions, and ordering, the one or more entities and actions into a user action sequence, creating a pictorial sequence of user-taken actions to correct the problem, comparing the pictorial sequence of user-taken actions to correct the problem with a correct pictorial sequence to correct the problem, to identify a correct action that the user failed to perform, and isolating a portion of the correct pictorial sequence that corresponds to the correct action that the user failed to perform, for displaying to the user on the user computing system.