The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 20, 2021
Filed:
Oct. 21, 2019
Applicant:
Zscaler, Inc., San Jose, CA (US);
Inventors:
Rohit Goyal, Malout, IN;
Rishabh Gupta, Ambala, IN;
Assignee:
Zscaler, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04L 29/08 (2006.01); H04L 12/26 (2006.01);
U.S. Cl.
CPC ...
H04L 67/36 (2013.01); H04L 43/0817 (2013.01); H04L 43/0823 (2013.01); H04L 43/50 (2013.01); H04L 67/10 (2013.01);
Abstract
An enterprise application executed on a user device is configured to perform steps of providing functionality for a user device while operating in background on the user device; determining an issue with the functionality of the enterprise application; presenting a user of the user device a list of a plurality of issue types for selection thereof; receiving a selection from the user of an issue type for the issue; and collecting data from the user device based on the selected issue type. The steps can further include transmitting the collected data to a back end server for troubleshooting of the issue.