The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 20, 2021
Filed:
Sep. 27, 2017
Oracle International Corporation, Redwood Shores, CA (US);
Kent Arthur Spaulding, Portland, OR (US);
Kenneth Joseph Meltsner, Portland, CA (US);
Reza M. B'Far, Irvine, CA (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
Techniques for managing complaints are disclosed. The system may receive complaints submitted by users. A complaint may describe an incident, such as a safety issue or a cheating incident. The system analyzes a set of complaints to identify similar complaints. Upon identifying a threshold number of similar complaints, the system generates an incident report based on the complaints. The system may refrain from generating or submitting any incident report for a complaint if the threshold number of similar complaints have not been received by the system. The system may or may not include information such as the identity of the reporter, the identity of the accused party, or the incident location in an incident report based on threshold criteria.