The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 20, 2021
Filed:
Feb. 25, 2019
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Jinchao Li, Redmond, WA (US);
Xinying Song, Redmond, WA (US);
Ah Young Kim, Redmond, WA (US);
Haiyuan Cao, Bellevue, WA (US);
Yu Wang, Redmond, WA (US);
Hui Su, Bellevue, WA (US);
Shahina Ferdous, Redmond, WA (US);
Jianfeng Gao, Redmond, WA (US);
Karan Srivastava, Seattle, WA (US);
Jaideep Sarkar, Redmond, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Systems and methods are disclosed for intelligent scheduling of calls to sales leads, leveraging machine learning (ML) to optimize expected results. One exemplary method includes determining, using a connectivity prediction model, call connectivity rate predictions; determining timeslot resources; allocating, based at least on the call connectivity rate predictions and timeslot resources, leads to timeslots in a first time period; determining, within a timeslot and using a lead scoring model, lead prioritization among leads within the timeslot; configuring, based at least on the lead prioritization, the telephone unit with lead information for placing a phone call; and applying a contextual bandit (ML) process to update the connectivity prediction model, the lead scoring model, or both. During subsequent time periods, the updated connectivity prediction and lead scoring models are used, thereby improving expected results over time.