The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 13, 2021

Filed:

May. 21, 2015
Applicant:

Amazon Technologies, Inc., Seattle, WA (US);

Inventors:

John Walter Heitmann, Seattle, WA (US);

Brian Jacob Feinstein, Redmond, WA (US);

Cory Barrett Kendall, Seattle, WA (US);

Viraj Vijay Sanghvi, Seattle, WA (US);

Luan Khai Nguyen, Auburn, WA (US);

Assignee:

Amazon Technologies, Inc., Seattle, WA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/00 (2019.01); H04L 12/18 (2006.01); G06F 3/0484 (2013.01); G06F 16/951 (2019.01); G06F 40/14 (2020.01);
U.S. Cl.
CPC ...
H04L 12/1822 (2013.01); G06F 3/0484 (2013.01); G06F 16/951 (2019.01); G06F 40/14 (2020.01);
Abstract

Technologies are disclosed herein for asynchronous distributed editing of a structured document, such as a trouble ticket. A document management service receives edits to the structured document. The edits to the structured document include data to be stored in fields of the structured document and information identifying the fields into which the data in the edits is to be stored. The edits are synchronized to other instances of the document management service. Edits to the structured document made at the other instances of the document management service are also received and stored. When a request is received for the structured document, the edits to the document made at the various instances of the document management service are sorted based upon the order in which they were created. The edits are applied in the sorted order to generate the structured document.


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