The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 13, 2021
Filed:
Jul. 03, 2019
Applicant:
Jpmorgan Chase Bank, N.a., New York, NY (US);
Inventors:
Jeffrey Dean Mathwig, Worthington, OH (US);
Joe Raquepaw, Delaware, OH (US);
Assignee:
JPMorgan Chase Bank, N.A., New York, NY (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06K 9/00 (2006.01); G06Q 40/02 (2012.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
G06Q 40/02 (2013.01); G06K 9/00302 (2013.01); G06Q 30/0269 (2013.01);
Abstract
The invention relates to a virtual banking assistant that provides an overall awareness for a particular customer. The virtual banking assistant system may observe the customer to identify customer intent and context. For example, the virtual banking assistant system may observe the customer's interactions and listen to conversations. The virtual banking assistant may further access customer historical data, e.g., profile data, current account status, spending habits, late/penalties, fraud data, etc. In addition, recent customer activity may be identified.