The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 13, 2021

Filed:

Nov. 06, 2017
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Jonathan A. Cagadas, Philadelphia, PA (US);

Alexander D. Lewitt, Morrisville, NC (US);

Simon D. Mikulcik, Murray, KY (US);

Karan Shukla, Plano, TX (US);

Leigh A. Williamson, Austin, TX (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 20/00 (2019.01); H04L 12/58 (2006.01); G06N 5/02 (2006.01);
U.S. Cl.
CPC ...
G06N 20/00 (2019.01); H04L 51/02 (2013.01); G06N 5/02 (2013.01);
Abstract

A computer-implemented method comprising receiving and analyzing a data point to determine parameters of the data point, generating an alert ticket based on the analysis of the data point, communicating, via a chatbot, at least some information contained in the alert ticket to one or more users, and categorizing, via the chatbot, the data point that resulted in the alert ticket based on behavior of a device that generated the data point.


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