The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 13, 2021
Filed:
May. 30, 2017
Accenture Global Solutions Limited, Dublin, IE;
Shiladitya Sengupta, Bangalore, IN;
Gopali Raval Contractor, Mumbai, IN;
Deepmala Gupta, Bangalore, IN;
Maria Lopes, Mumbai, IN;
Rahul Sarkar, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A virtual cognitive agent (VCA) system comprises social media communication channels integrated with machine cognition engines. The VCA system connects to an external message platform and accesses posted messages. An intent is determined and sentiment analysis is performed on text elements from the intercepted messages to determine handling of the message. The integrated machine cognition engines determine a response to the captured message. The VCA system may access a corpus or exchange data with the originator of the post or another entity to determine the response. The integrated social media communication channels may connect to an external query response platform and communicate the response to the query response platform.