The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 13, 2021
Filed:
Sep. 21, 2018
Salesforce.com, Inc., San Francisco, CA (US);
Zachary Alexander, Berkeley, CA (US);
Naren M. Chittar, Saratoga, CA (US);
Alampallam R. Ramachandran, Bellevue, WA (US);
Anuprit Kale, Oakland, CA (US);
Tiffany Deiandra McKenzie, San Francisco, CA (US);
Sitaram Asur, San Clara, CA (US);
Jacob Nathaniel Huffman, Oakland, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.