The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 13, 2021
Filed:
Sep. 05, 2018
Servicenow, Inc., Santa Clara, CA (US);
Matthew David Lloyd, Santa Clara, CA (US);
Antin Brucelee Selvaraj, Santa Clara, CA (US);
Lifen Yan, Santa Clara, CA (US);
Keying Li, Sunnyvale, CA (US);
Sravani Boggarapu, Milpitas, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
A system may include a database and server device(s), where the database contains incident record(s) that include information about reported issues, as well as information resource(s) related to the issue(s) and organized into categories, and where the server device(s): provide a graphical user interface (GUI) that comprises (i) a first pane including information from a particular incident record and (ii) a second pane including a search field and a menu enabling selection from the categories; receive a keyword entered in the search field and a selection of categories from the menu; provide an updated representation of the GUI in which the second pane shows search results based on the keyword and including information resource(s) from selected categories, where the information resource(s) are respectively associated with controls; and, responsive to activation of a control, store a link between the particular incident record and the information resource associated with this control.