The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 13, 2021
Filed:
May. 31, 2019
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Rama Krishna Prasad Kasapura Satya Prakash, Redmond, WA (US);
Mei-Hsuan Lu, Bellevue, WA (US);
Arihant Nahata, Bellevue, WA (US);
Diego Villasenor, Woodinville, WA (US);
Siddharth Deepak Mehta, Kirkland, WA (US);
Pritesh Kanani, Redmond, WA (US);
William Edward Miao, Bellevue, WA (US);
Rajasekaran Subramanian, Redmond, WA (US);
Sivakumar Gobichettypalayam Ananthakrishnan, Redmond, WA (US);
Yong Liu, Sammamish, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Technologies for assigning a user-generated issue report to an appropriate team for investigation are disclosed. A log file associated with an issue report is parsed to create an object model. The object model is a hierarchy of objects containing data emitted over time by a computer application associated with the issue report. Rules analyze the content of the object model, and when a rule is satisfied, the issue report is assigned to a team associated with the rule for investigation. Rules may access objects in the object model on a per-component level, thereby allowing issues to be assigned to teams at the level of individual components. Rules may also perform a root cause analysis of the issue based on the object model.