The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 2021
Filed:
Nov. 21, 2019
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04M 3/58 (2006.01); H04M 3/523 (2006.01); H04M 3/51 (2006.01); H04M 3/22 (2006.01); G10L 13/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/58 (2013.01); G10L 13/00 (2013.01); H04M 3/2218 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); H04M 3/5237 (2013.01);
Abstract
A computer retrieves a dialog information records of the active call of the first operator. The computer extracts features from the dialog information records. The computer determines a feature vector from the extracted features and determines a transfer probability value based on the feature vector and previous call transfers to the second operator.