The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 2021
Filed:
Aug. 03, 2018
Mindwareworks Co., Ltd., Seoul, KR;
Jae In Lee, Goyang-si, KR;
Hyun Sun Cho, Seoul, KR;
MindwareWorks Co., Ltd., Seoul, KR;
Abstract
An intelligent message processing system includes: a customer terminal configured to receive an intelligent callback service; a service provider terminal configured to send a callback message to the customer terminal; and a chatbot service providing server configured to provide an interactive callback service after the customer terminal checks the callback message, the service provider terminal comprising an intelligent agent configured to generate and send a callback message, which reflects at least one piece of information between message information received from the customer terminal and customer history information stored and managed in a customer database, or a preset callback message to the customer terminal.