The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 2021
Filed:
Nov. 12, 2018
GM Global Technology Operations Llc, Detroit, MI (US);
Alexander X. Cermak, Grosse Pointe Woods, MI (US);
Erica L. Burris, Waterford, MI (US);
Deborah B. Carlini, Clarkston, MI (US);
GM GLOBAL TECHNOLOGY OPERATIONS LLC, Detroit, MI (US);
Abstract
A system and method for providing a telematics service using a third-party authentication is provided. The system and method include receiving a request for navigation instructions, by a call center, from a client using a telematics system. The call center then inquires if the client requires concierge services. If the client does not require concierge services then the call center initiates download of the navigation instructions. If the client does require concierge services then the call center provides the client with a randomly generated password and transfers the client to a third-party service provider. The third-party service provider then obtains the password from the client and enters the password to a cloud-based application for authentication to retrieve a set of client information for providing the concierge service, request a PIN from the client, and enters the PIN into the cloud-based application to initiate download of the navigation instructions.