The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 2021
Filed:
Nov. 03, 2017
Salesforce.com, Inc., San Francisco, CA (US);
Peter Francis White, San Francisco, CA (US);
Michael Micucci, San Francisco, CA (US);
Scott Douglas White, San Francisco, CA (US);
Weiping Peng, San Francisco, CA (US);
Anjan Goswami, San Francisco, CA (US);
Pranav Suresh Shah, San Francisco, CA (US);
Prakash Mallick, Fremont, CA (US);
Pingping Xiu, San Francisco, CA (US);
Zhenhua Xu, San Francisco, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
Methods, systems, and devices for processing and answering a natural language query at a database server are described. An end user may submit a question in natural language over a communication platform. An answer engine running on the database server may receive the question, and may process the content of the question using natural language processing (NLP) techniques. The answer engine may construct a search query based on the NLP, and may retrieve a set of documents from a database using the search query. The answer engine may rank the documents, prune the number of documents, modify the documents for the given communication platform, or perform any combination of these functions. In some cases, an intermediate user may review the documents, and may select one or more documents for publication. The answer engine may send the selected documents to the end user as answers in response to the question.