The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 2021
Filed:
Feb. 26, 2020
International Business Machines Corporation, Armonk, NY (US);
Zachary A. Silverstein, Jacksonville, FL (US);
Indervir Singh Banipal, Austin, TX (US);
Shikhar Kwatra, Durham, NC (US);
Rodrigo Goulart Silva, Raleigh, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Methods, computer program products, and systems are presented. The method computer program products, and systems can include, for instance: obtaining during an interactive user support session user transmitted data including conversation content from a client computing device associated to the user; subjecting the user transmitted data to processing to provide feedback data associated to the conversation content obtained from the client computer device, wherein the feedback data indicates a level of satisfaction of the user, and wherein the processing includes subjecting content of the conversation content to natural language processing to return sentiment data of the user; examining data of the feedback data; performing selecting of a conversation strategy in dependence on the examining; and sending for presentment to the user returned conversation content in accordance with the certain conversation strategy.