The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 29, 2021
Filed:
Feb. 21, 2020
Applicant:
Liveperson, Inc., New York, NY (US);
Inventors:
Assignee:
LIVEPERSON, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/30 (2020.01); G10L 15/00 (2013.01); G06N 20/00 (2019.01); H04M 3/493 (2006.01); G06F 16/332 (2019.01); G06F 40/35 (2020.01); G06F 40/205 (2020.01); G10L 15/18 (2013.01); H04M 3/523 (2006.01); G10L 15/08 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4938 (2013.01); G06F 16/3329 (2019.01); G06F 40/205 (2020.01); G06F 40/35 (2020.01); G10L 15/1822 (2013.01); H04M 3/4933 (2013.01); H04M 3/4936 (2013.01); H04M 3/5233 (2013.01); G10L 2015/088 (2013.01);
Abstract
The present disclosure relates generally to providing an intent-driven contact center. The contact center according to some embodiments analyzes intents to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.