The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 29, 2021
Filed:
May. 16, 2019
Dialpad, Inc., San Francisco, CA (US);
James Palmer, Novato, CA (US);
Etienne Manderscheid, San Francisco, CA (US);
Kevin James, San Francisco, CA (US);
Jonathan Johnston, Kitchener, CA;
Nicholas Foster, Foster City, CA (US);
Stefan Roesch, Blanco, TX (US);
DIALPAD, INC., San Francisco, CA (US);
Abstract
An AI platform is fully integrated with existing VoIP/AVoIP telephony infrastructure. In the course of providing VoIP/AVoIP audiovisual calls, a VoIP/AVoIP media stream of audiovisual content is processed, and transferred between endpoints. AI processing is applied to each frame of the transferred audiovisual content, in real-time while the audiovisual call is occurring. For example, automated speech recognition can be performed on the content, in which the speech of the audiovisual content is converted to text. The audiovisual call can further be automatically transcribed to a text file in real-time. Another example is the automatic detection of the occurrence of specific triggers during calls. Additional enhanced functionality is automatically provided as a result of applying the AI processing to the transferred audiovisual content. For example, in response to detecting the occurrence of a specific trigger, a corresponding directive can be automatically output on a screen of a calling device.