The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 29, 2021
Filed:
May. 20, 2019
Servicenow, Inc., Santa Clara, CA (US);
Prabodh Saha, Telangana, IN;
Venkata Satya Sai Rama Murthy Manda, Bellevue, WA (US);
Manojkumar Shende, Redmond, WA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
A system can include a processor configured to generate a query for a workflow results table, the query including query criteria to include records not having an associated child in the workflow results table and having a value indicating an unsuccessful status. The processor can be further configured to execute the query against the workflow results table to identify at least one activity record having a value indicating an unsuccessful status for the execution of at least one respective workflow activity. The processor can be further configured to generate a graph of workflow activity records between the at least one activity record and a root workflow activity record using context information associated with the workflow activity records. The processor can be further configured to determine an automated remedial action based on the graph of workflow activity records and to execute the remedial action.