The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 22, 2021
Filed:
Dec. 19, 2017
Applicant:
Nice Ltd., Ra'anana, IL;
Inventors:
Assignee:
Nice Ltd., Ra'anana, IL;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); H04M 3/51 (2006.01); H04M 3/42 (2006.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
H04L 51/04 (2013.01); H04L 51/16 (2013.01); H04M 3/42382 (2013.01); H04M 3/5175 (2013.01); G06Q 30/016 (2013.01); H04M 3/5191 (2013.01);
Abstract
A computerized-method for identification of a particular agent within a contact center that participates in an on-line chat session with a customer is provided. An on-line chat system can receive a request from the customer to initiate the on-line chat session. An invisible identifier can be inserted into a message for the online-chat session that uniquely identifies a particular agent handling the chat.