The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 22, 2021
Filed:
Jan. 02, 2018
Vocollect, Inc., Pittsburgh, PA (US);
Lori Pike, Murrysville, PA (US);
James Hendrickson, Ben Avon, PA (US);
Vanessa Cassandra Sanchez, Pittsburgh, PA (US);
Timothy Reed, Turtle Creek, PA (US);
Justin Volz, Verona, PA (US);
Brian Quinn, Pittsburgh, PA (US);
Stefan Wert, Pittsburgh, PA (US);
Joshua Zito, Mars, PA (US);
Allan Strane, Greensburg, PA (US);
Heather Potts, Pittsburgh, PA (US);
Vocollect, Inc., Pittsburgh, PA (US);
Abstract
A method to provide an order for a user to select goods includes automatically prompting a user via a voice command to collect an item from an order placed by a customer, and in response to receiving the input from an electronic device indicating that the item is unavailable, automatically prompting the user via a voice command to collect a substitute item designated, receiving an input indicating that the substitute item has been collected, followed by electronically notifying the customer that the substitute item has been collected instead of the original item. In another aspect, a voice-enabled click and collect system includes a remote server in communication with a mobile device, configured to prompt a user to collect an item, communicate the item unavailability to the remote server, receive instructions from the remote server, prompt the user to collect the substitute item, and notify the customer.