The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 15, 2021
Filed:
Jan. 30, 2019
Applicant:
Salesforce.com, Inc., San Francisco, CA (US);
Inventors:
Daisuke Kawamoto, Foster City, CA (US);
Dmitry Volkov, San Mateo, CA (US);
Carl Morgenstern, Monterey, CA (US);
Assignee:
salesforce.com, inc., San Francisco, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01); G06Q 30/02 (2012.01); H04L 29/08 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/06393 (2013.01); H04L 67/10 (2013.01); H04L 67/306 (2013.01);
Abstract
System and methods are described for deriving normalized infrastructure metrics to represent customer experience of a cloud computing system, continuously evaluating a profile for a tenant of the cloud computing system and determining a customer experience indicator for the tenant in real-time or near real-time, without losing accuracy, based at least in part on the infrastructure metrics and the profile.