The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 08, 2021
Filed:
Sep. 15, 2017
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Navendu Jain, Seattle, WA (US);
Vivek Jain, Sammamish, WA (US);
MICROSOFT TECHNOLOGY LICENSING, LLC, Redmond, WA (US);
Abstract
Methods for automatic and intelligent incident routing are performed by systems and apparatuses. The methods intelligently optimize routing of incidents to correct owners from a pool of many possible owners by utilizing learning models and algorithms based on feature vectors. Users provide information related to incidents of services or systems. The information is cleaned and featurized to generate a feature vector for the incident. The systems and apparatuses intelligently and automatically determine sets of candidate recipients based on outputs of algorithms, e.g., machine learning algorithms, such as classifiers using the feature vectors as inputs. Classifiers may utilize models or algorithms trained with featurizations used for feature vectors. Sets of candidate recipients are provided to users for selection of a recipient for the information from the set of candidate recipients instead of from all the possible recipients. Methods for intelligent bug and feedback routing are also performed by systems and apparatuses.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile