The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 08, 2021

Filed:

Oct. 09, 2017
Applicant:

Express Scripts Strategic Development, Inc., St. Louis, MO (US);

Inventors:

Logan R. Meltabarger, St. Charles, MO (US);

Pritesh J. Shah, Paramus, NJ (US);

Amit K. Bothra, St. Louis, MO (US);

David A. Tomala, Seattle, WA (US);

Christopher Markson, Hawthorne, NJ (US);

Bose Daggubati, St. Peters, MO (US);

Christopher G. Lehmuth, St. Louis, MO (US);

Assignee:
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 19/00 (2018.01); G16H 10/60 (2018.01); G06F 16/33 (2019.01); G06Q 50/00 (2012.01); G16H 10/20 (2018.01);
U.S. Cl.
CPC ...
G06F 19/324 (2013.01); G06F 16/3344 (2019.01); G06F 19/328 (2013.01); G16H 10/60 (2018.01); G06Q 50/01 (2013.01); G16H 10/20 (2018.01);
Abstract

A method includes obtaining source data containing feedback information, identifying different phrases of interest in the feedback information, generating count data that indicates how often the different phrases of interest appear in the feedback information, determining counts of how often the phrases of interest appear in the feedback information, and modifying a count that is representative of how often at least one phrase of interest appears in the feedback data. The count is modified by reducing the count by a count of how often another, shorter phrase of interest also appears in the feedback data. The method also includes generating at least one interface respectively reflecting the count data for the different phrases of interest and the count that has been modified.


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