The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 01, 2021
Filed:
Mar. 29, 2017
International Business Machines Corporation, Armonk, NY (US);
Michael Bender, Rye Brook, NY (US);
Edward T. Childress, Austin, TX (US);
Rhonda L. Childress, Austin, TX (US);
Charles D. Wriska, Lansing, MI (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A computer-implemented method is provided for facilitating an interaction between a first and second entity. The method includes instructing, by a cognitive recommendation engine, a communication aspect of the interaction between the first entity and the second entity. The instructing includes obtaining, by the cognitive recommendation engine, interaction preference data of the first entity related to the communication aspect of the interaction, and based on the interaction preference data, determining by the cognitive recommendation engine, an instruction recommendation. The instruction recommendation facilitates, from the first entity's view, the interaction between the first and second entities. Further, the instructing includes providing by the cognitive recommendation engine the instruction recommendation to the second entity for use by the second entity during the interaction with the first entity.