The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 01, 2021
Filed:
Sep. 07, 2018
Applicant:
Dell Products L.p., Round Rock, TX (US);
Inventor:
Ankit Bansal, Bangalore, IN;
Assignee:
Dell Products L.P., Round Rock, TX (US);
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06Q 10/063112 (2013.01);
Abstract
A system, method, and computer-readable medium for performing receiving customer product specific issues and routing to appropriate business entities that include receiving customer product specific issues from various channels; tokenizing the customer product specific issues into tokens; routing the tokens to the appropriate business entities; and matching customer service requests with relevant tokens.