The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 01, 2021
Filed:
Sep. 05, 2018
Applicant:
Thomson Reuters Enterprise Centre Gmbh, Zug, CH;
Inventor:
Nikolai Nefedov, Gattikon, CH;
Assignee:
THOMSON REUTERS ENTERPRISE CENTRE GMBH, Zug, CH;
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/00 (2019.01); G06N 5/00 (2006.01); G06K 9/62 (2006.01); G06F 16/35 (2019.01); G06F 16/38 (2019.01); G06F 16/33 (2019.01); G06F 16/2458 (2019.01); G06F 16/93 (2019.01); G06F 16/28 (2019.01); G06F 16/2457 (2019.01); G06N 5/02 (2006.01);
U.S. Cl.
CPC ...
G06K 9/6218 (2013.01); G06F 16/2471 (2019.01); G06F 16/24578 (2019.01); G06F 16/285 (2019.01); G06F 16/334 (2019.01); G06F 16/35 (2019.01); G06F 16/38 (2019.01); G06F 16/93 (2019.01); G06N 5/00 (2013.01); G06N 5/02 (2013.01);
Abstract
The present invention relates to a computer-based system for supporting Product Customer Support Systems by means for parameter-free and fully unsupervised: clustering of a selected set documents (e.g., based on a query from some database) with unknown ontology (e.g., cases from Customer Support System); building a taxonomy for sets of documents with unknown ontology/taxonomy; enabling a semi-supervised tagging/navigation/recommendations for documents and cross-learning using auxiliary sources (e.g., linking other fields/metadata in Customer Support Systems such as Knowledge DataBase).