The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 01, 2021
Filed:
Feb. 27, 2018
Nutanix, Inc., San Jose, CA (US);
Atreyee Maiti, San Jose, CA (US);
Bryan Crowe, San Jose, CA (US);
Harry Yang, San Jose, CA (US);
Himanshu Shukla, San Jose, CA (US);
Rahul Singh, San Jose, CA (US);
Shamita Pisal, San Jose, CA (US);
Shyan-Ming Perng, San Jose, CA (US);
Shyama Duriseti, Pleasanton, CA (US);
Nutanix, Inc., San Jose, CA (US);
Abstract
A system and method include receiving, by a troubleshooting system of a virtual computing system, a search query for troubleshooting a problem associated with a component of the virtual computing system. The search query is received via a troubleshooting interface of the troubleshooting system. The system and method also include parsing the search query, including associating a troubleshooting category with the parsed search query, determining possible causes of the problem from the troubleshooting category, and ranking the possible causes based on a pre-determined criteria. The system and method additionally include displaying a subset of highest ranked possible causes of the problem on the troubleshooting interface.