The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 25, 2021
Filed:
Jan. 04, 2018
Amdocs Development Limited, Limassol, CY;
Deborah A. Sohrweide, San Jose, CA (US);
Sanjay Gupta, Pune, IN;
Andrew Harper, Roswell, GA (US);
Alma D. Lopez, San Jose, CA (US);
Ksheerasagar Akella, Sunnyvale, CA (US);
Roi Dayan, Sunnyvale, CA (US);
Toshish Arun Jawale, San Jose, CA (US);
Pawan Liladhar Bhole, Pune, IN;
AMDOCS DEVELOPMENT LIMITED, Limassol, CY;
Abstract
A system, method, and computer program product are provided for performing bot engine abstraction. In use, a message is received at a bot engine from a messaging channel, utilizing a first abstraction layer. Additionally, one or more external components are accessed by the bot engine, utilizing a second abstraction layer, to create a response to the message. Further, the response is sent from the bot engine to the messaging channel, utilizing the first abstraction layer.