The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 25, 2021
Filed:
Sep. 27, 2017
International Business Machines Corporation, Armonk, NY (US);
Schayne Bellrose, Poughkeepsie, NY (US);
Pasquale A. Catalano, Wallkill, NY (US);
Jerry Chuaypradit, Monroe, NY (US);
Andrew Crimmins, Montrose, NY (US);
Preston Lane, Poughkeepsie, NY (US);
Juan Merchan, Poughkeepsie, NY (US);
Rorie Paul Reyes, Kingston, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Embodiments include techniques for determining the validity of service recommendations, where the techniques include receiving a service provider recommendation for a device from a service provider, and receiving device inputs and service provider inputs associated with the device. The techniques also include performing an input analysis on the device inputs to determine a predicted recommendation, and determining a trust level score for the service provider based at least in part on the service provider inputs, and comparing the service provider recommendation and the predicted recommendation. Techniques include performing, based at least in part on the trust level score, a value analysis and a severity analysis, and generating a recommended action based at least in part on the value analysis and the severity analysis.