The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 18, 2021
Filed:
Nov. 14, 2019
T-mobile Usa, Inc., Bellevue, WA (US);
Senthil Kumar Mulluppadi Velusamy, Redmond, WA (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
A customer service representative troubleshoots a software application on a mobile subscriber's user device (e.g., a mobile phone) by receiving configuration and settings information of the software application on the user device and then running a copy or instance of the software application on an emulator or in an emulation environment that simulates the user device, using the configuration and settings information. The customer service representative can then communicate emulation results and recommendations for revised software application configuration settings to the mobile subscriber, for example via the user device. In example embodiments the software application instance on the emulator does not use personal or private data of the mobile subscriber, for example content data in the software application instance that is on the user device.