The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 18, 2021
Filed:
Jul. 17, 2018
Wipro Limited, Bangalore, IN;
Manjunath Ramachandra Iyer, Bangalore, IN;
Meenakshi Sundaram Murugeshan, Bangalore, IN;
Wipro Limited, Bangalore, IN;
Abstract
The present disclosure discloses method and guidance providing system for providing real-time guidance to users during troubleshooting of devices. The guidance providing system receives user input indicating troubleshooting actions on device, by user, where user input comprises textual input and non-textual input, identifies object in device associated with troubleshooting actions and state of user while performing troubleshooting actions, from non-textual input. The object identified from non-textual input is mapped with textual input to obtain mapped user input. Consistency of mapped user input is verified based on conversation information and domain specific content associated with device. Sequence of instructions corresponding to mapped user input, based on state of user and one or more similar troubleshooting actions, may be extracted from knowledge database. Thereby troubleshooting instructions are provided based on sequence of instructions and one or more similar troubleshooting actions, to user for real-time guidance during troubleshooting of the device.