Service request information transfer system and method

Abstract

A service request information transfer system includes: a service request taking/management terminal managed by a service desk, that receives a room service request from a customer, matches the serial number of a customer terminal provided to the customer with the order number and room number of the customer, identifies the staff member closest to the location of the room from which the room service request is received, upon receiving the room service request, and provides order information to a staff terminal the closest staff member is carrying; a customer terminal that is provided to a customer and sends the serial number of the device as a short-range wireless communication signal when the customer makes a call; a cloud service server that receives a room number and the serial number of a customer terminal matching the room number from the service request taking/management terminal and stores the same, finds the room number matching the serial number upon receiving the serial number of the customer terminal, creates a room service message corresponding to the room number and sends the same to the staff terminal of the staff member closest to the room with the room number; and a staff terminal that receives a room number and a room service message from the cloud service server and displays the same so that a corresponding room service staff member acknowledges information about the room service request and provides room service.