The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 04, 2021
Filed:
Mar. 27, 2018
Applicant:
West Corporation, Omaha, NE (US);
Inventors:
Gautham Pallapa, Omaha, NE (US);
Santhosh Shetty, Omaha, NE (US);
Assignee:
INTRADO CORPORATION, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); H04M 3/432 (2006.01); H04W 4/14 (2009.01);
U.S. Cl.
CPC ...
H04M 3/523 (2013.01); H04M 3/432 (2013.01); H04W 4/14 (2013.01);
Abstract
Processing user requests and calls may include receiving a request to establish a communication session from a user device, retrieving a user record associated with the user device, creating an event based on the request, storing the event in a queue, and selecting a queue position of the event based on one or more conditions stored in the user record.
Pallapa, Gautham. (2021). Communication session scheduling queue (U.S. Patent No. 10999438). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10999438
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile