The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 04, 2021
Filed:
Feb. 28, 2020
Mezmo Corporation, Buena Park, CA (US);
Sungho Lee, Fullerton, CA (US);
Wonjae Cha, Yongin-si, KR;
Mezmo Corporation, Buena Park, CA (US);
Abstract
A system and a method for switching call agents in telecommunications relay service includes a TRS server system. The TRS server system includes a voice handler for processing voice data, a text handler for processing text data, and a controller for controlling, establishing, and terminating voice paths and data paths. The voice handler transmits a peer's voice to a first CA such that the first CA transcribes and converts the peer's voice into text data. The text handler receives the text data generated by the first CA. The controller selects a second CA; establishes a voice path and a data path between the second CA and the TRS server system; and terminate the voice path and data path associated with the first CA.