The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 04, 2021
Filed:
Jul. 02, 2020
Bank of America Corporation, Charlotte, NC (US);
John Allen Sellers, Kennett Square, PA (US);
Jill A. Calabrese Bain, Mansfield, MA (US);
Allison Mensing Corbett, Cohasset, MA (US);
Victoria Lynn Dravneek, Charlotte, NC (US);
Christine Lee Fitzgerald, Boston, MA (US);
Mazen Ghurani, Sherman Oaks, CA (US);
Brian J. Kehner, Wilmington, DE (US);
James P. Kirkman, Acton, MA (US);
Richard M. Korzenko, Fort Mill, SC (US);
James P. Massman, Winchester, MA (US);
Matthew Brian Wohl, Hamilton, NJ (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
A system for communication channel integration is provided. The system comprising: a memory device with computer-readable program code stored thereon; a communication device connected to a network; and at least one processing device, wherein the at least one processing device is configured to execute the computer-readable program code to: generate a user data collection comprising one or more accounts and interactions associated with a first user, wherein the user data collection is accessible by the first user over a first communication channel; monitor the user data collection; based on monitoring the user data collection and user interactions, determine an actionable event associated with the first user; identify a second communication channel associated with a second user and associated with the actionable event; and in response to determining the actionable event, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel.