The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 04, 2021
Filed:
Dec. 10, 2018
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Ramesh T. Bangalore, Redmond, WA (US);
Neelanjana Sachdev, Redmond, WA (US);
Scott Garrett Thompson, Seattle, WA (US);
Sushma Ashwin Rao, Snoqualmie, WA (US);
Dori Paris, Redmond, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
A system analyzes descriptions of performance issues that are submitted responsive to inquiries to expediently diagnose and mitigate performance issues. In implementation, inquiries associated with features of an application are exposed at client device. Then, user responses to the inquiries are provided to relief evaluators that analyze the user responses to diagnose reported performance issues. The relief evaluators include diagnostic packages that diagnose predetermined performance issues by analyzing individual user responses to particular inquiries. The relief evaluators also include relief packages that mitigate the predetermined performance issues. A relief package may mitigate the predetermined performance issue by displaying a message that informs the user how to adjust the system state to prevent the reported performance issue 'symptom' from reoccurring. Additionally, or alternatively, a relief package may mitigate the performance issue by automatically adjusting the system state to prevent the reported performance issue 'symptom' from reoccurring.