The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 27, 2021

Filed:

Nov. 21, 2018
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventor:

Pamela A. Nesbitt, Ridgefield, CT (US);

Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); G06N 5/02 (2006.01); H04L 29/08 (2006.01); G06N 5/04 (2006.01); G06N 3/00 (2006.01); G06N 20/00 (2019.01); G06F 40/30 (2020.01); G06F 40/279 (2020.01); G06F 3/0481 (2013.01); G06F 3/0484 (2013.01);
U.S. Cl.
CPC ...
H04L 51/24 (2013.01); G06F 3/04817 (2013.01); G06F 3/04842 (2013.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G06N 3/006 (2013.01); G06N 5/02 (2013.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01); H04L 51/12 (2013.01); H04L 51/16 (2013.01); H04L 51/32 (2013.01); H04L 51/36 (2013.01); H04L 51/38 (2013.01); H04L 67/22 (2013.01); H04L 67/306 (2013.01);
Abstract

Notifying a user about a previous conversation includes based on an analysis of the previous conversation between a first user and second user determining a characterization between the first user and the second user, in response to the first user selecting, via a user device, an option to open a subsequent conversation with the second user, notifying the first user via an alert as to the characterization of the previous conversation that the first user had with the second user before reengaging the second user in a subsequent conversation, and based on an analysis of the subsequent conversation between the first user and the second user, updating the characterization to a current characterization in a database.


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