The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 27, 2021
Filed:
May. 18, 2018
Ebay Inc., San Jose, CA (US);
Don Kumudu Janaka Ranatunga, Cupertino, CA (US);
Marie Michelle Rhea Foster, San Jose, CA (US);
Brandon An Lai, Morgan Hill, CA (US);
Sanjika Hewavitharana, Milpitas, CA (US);
Jason Diran, San Jose, CA (US);
Canran Xu, San Jose, CA (US);
eBay Inc., San Jose, CA (US);
Abstract
Disclosed are systems and methods for receiving a plurality of comments at a particular phase of a transaction with a member of a networked system, classifying one or more of the plurality of comments into one of a set of predetermined sentiment classifications, applying a trained machine learning system to select a category from a set of predefined categories for each of the one or more comments, applying a natural language processing module to generate a sub-category for each of the one or more comments, associating the generated sub-categories with their respective categories for the one or more comments, and generating a display of the determined categories for the particular transaction with the generated sub-categories, each generated sub-category being graphically connected to their respective categories.