The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 20, 2021
Filed:
Nov. 15, 2019
Applicant:
Dell Products, Lp, Round Rock, TX (US);
Inventors:
Parminder Singh Sethi, Ludhian, IN;
Avinash Vishwanath, Bangalore, IN;
Assignee:
Dell Products L.P., Round Rock, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/51 (2006.01); H04M 3/53 (2006.01); H04L 12/58 (2006.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); G06Q 30/016 (2013.01); H04L 51/046 (2013.01); H04M 3/5322 (2013.01);
Abstract
An information handling system receives messages of a chat conversation, and may convert the messages into request and response pairs. The information handling system may also determine customer reaction determinations for respective ones of the request and response pairs, integrate the request and response pairs and the customer reaction determinations into a customer reaction timeline, and generate a chatbook from the customer reaction timeline.
Sethi, Parminder. (2021). Method and apparatus to capture, analyze, organize, and present support chat information (U.S. Patent No. 10986230). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10986230
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile