The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 20, 2021
Filed:
Apr. 30, 2019
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventor:
Thomas G. Zimmerman, Cupertino, CA (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/51 (2006.01); G10L 25/63 (2013.01); G10L 15/18 (2013.01); G06T 11/60 (2006.01); G06T 11/00 (2006.01); G06T 11/20 (2006.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); G06T 11/001 (2013.01); G06T 11/206 (2013.01); G06T 11/60 (2013.01); G10L 15/1815 (2013.01); G10L 15/1822 (2013.01); G10L 25/63 (2013.01); H04M 3/5133 (2013.01);
Abstract
A method, system, and a computer program product are provided for monitoring an emotional state of a conversation by monitoring a communication between first and second persons to determine an emotional state of the communication, providing a visual representation of the emotional state of the communication for display to a person having access to the communication, and performing an intervention action to improve the emotional state of the communication in response to detecting the emotional state of the communication meets one or more specified intervention criteria.