The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 20, 2021
Filed:
Nov. 30, 2017
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
Assignee:
VERINT AMERICAS INC., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 3/048 (2013.01); G06F 16/951 (2019.01); G06F 16/9032 (2019.01); G06Q 10/10 (2012.01);
U.S. Cl.
CPC ...
G06F 3/048 (2013.01); G06F 16/90332 (2019.01); G06F 16/951 (2019.01); G06Q 10/10 (2013.01); G06F 2203/04803 (2013.01);
Abstract
Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.