The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2021
Filed:
Mar. 12, 2020
International Business Machines Corporation, Armonk, NY (US);
Cindy Han Lu, San Jose, CA (US);
Thai Quoc Tran, San Jose, CA (US);
Srinivas R. Brahmaroutu, San Jose, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, computer system, and a computer program product for dynamic graphical rendering of call options is provided. The present invention may include receiving, by an interactive voice response (IVR) system, a phone call from a telephonic device. The present invention may include determining that the telephonic device includes a visual menu device type. The present invention may include generating a visual prompt menu having a visual representation of a set of call options included in the IVR system. The present invention may include transmitting the generated visual prompt menu to a display of the telephonic device. The present invention may include receiving, from the telephonic device, at least one selected call option from the generated visual prompt menu. The present invention may include processing, by the IVR system, a call sequence based on the received at least one selected call option from the generated visual prompt menu.