The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2021
Filed:
Dec. 29, 2016
Wells Fargo Bank, N.a., San Francisco, CA (US);
Shelley Robbins Finci, Greenbrae, CA (US);
Miguel A. Ruiz, Walnut Creek, CA (US);
Sabrina Y. Yen, Fairfax, VA (US);
Robin T. Brinckerhoff, San Francisco, CA (US);
Tracy W. Chan, San Francisco, CA (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
Among other things, embodiments of the present disclosure can help monitor activity of customers using web portals to access services. Examples of such activity include log-ins to a web portal, views of account statements through the web portal, transactions made on the account, and the like. Embodiments of the present disclosure can generate a model relating customer characteristics to expected account activity. The system can apply the model to individual customers and compares actual account activity to expected account activity. If a mismatch is detected, the system may generate an alert message directed to a administrator or other type of user who can contact the customer to troubleshoot the identified issues.