System for determining user intent from text

Abstract

A system determines user intent from a received conversation element. A plurality of distinct intent labels are generated for the received conversation element. The generated plurality of distinct intent labels are divided into a plurality of interpretation partitions with overlapping semantic content. for each interpretation partition of the plurality of interpretation partitions, a set of maximal coherent subgroups are defined that do not disagree on labels for terms in each subgroup, a score is computed for each maximal coherent subgroup of the defined set of maximal coherent subgroups, and a maximal coherent subgroup is selected from the set of maximal coherent subgroups based on the computed score. Intent labels are aggregated from the selected maximal coherent subgroup of each interpretation partition of the plurality of interpretation partitions to define a multiple intent interpretation of the received conversation element. The defined multiple intent interpretation is output for the received conversation element.