The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2021
Filed:
Dec. 03, 2018
The Toronto-dominion Bank, Toronto, CA;
Dean C. N. Tseretopoulos, Toronto, CA;
Gregory Richard Harper, Milton, CA;
Sarabjit Singh Walia, Demarest, NJ (US);
Dino Paul D'Agostino, Toronto, CA;
John Jong-Suk Lee, Toronto, CA;
Paul Mon-Wah Chan, Markham, CA;
Rakesh Thomas Jethwa, Toronto, CA;
Tae Gyun Moon, North York, CA;
The Toronto-Dominion Bank, Toronto, CA;
Abstract
A method and system are provided for processing context data for interaction sessions for providing a subset of the context data for a first interaction session. The method includes detecting the first interaction session between a request initiator and a request service provider, and obtaining context data of a plurality of other interaction sessions. The context data is related to activity of the request initiator. The method also includes selecting the subset of the context data based on at least one of relevance, similarities and differences to at least one of the first interaction session and type of interaction channel. The subset of the context data is then provided for the first interaction session.