The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2021
Filed:
May. 07, 2019
International Business Machines Corporation, Armonk, NY (US);
John F. Moran, Greensboro, NC (US);
Michael Bender, Rye Brook, NY (US);
Todd P. Seager, Orem, UT (US);
Sarbajit K. Rakshit, Kolkata, IN;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Interaction with a chatbot of a computer system is facilitated by receiving, by the chatbot, a request from a user of the chatbot, where the request establishes a user-chatbot interaction. Based at least in part on the request, a plurality of predicted chatbot paths are generated, forming a hierarchy of predicted chatbot content for the user-chatbot interaction. A graphical chatbot interface including, at least in part, the hierarchy of predicted chatbot content for the user-chatbot interaction is provided for display on an electronic device, and a selection by the user of one predicted chatbot path of the graphical chatbot interface is received, via the electronic device, as part of the user-chatbot interaction, where the providing of the graphical chatbot interface facilitates user interaction with the chatbot along the selected predicted chatbot path.